Return Eligibility

Outivora™ accepts return requests for eligible products that meet the return requirements described in this policy.

• Products must be unused and in original condition.
• Products should include original packaging and accessories when applicable.
• Return requests should be submitted within the applicable return period after receiving the order.

Customers should contact Outivora™ before returning any product to receive proper return instructions.

Return Request Process

To request a return, please contact our customer service team with your order information and details regarding the return request.

After reviewing your request, Outivora™ will provide guidance regarding the next steps.

Customers should not send products back without prior communication and approval.

Refund Process

Once returned products are received and inspected, Outivora™ will review the condition of the item and process eligible refunds.

Approved refunds will be issued through the original payment method used during purchase.

Processing times may vary depending on payment providers and financial institutions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Outivora™ customer support with relevant order details and supporting information.

We will review the situation and provide an appropriate solution based on the specific circumstances.

Return Exceptions

Certain products may not qualify for return due to product condition, usage, hygiene considerations, or other applicable circumstances.

Outivora™ reserves the right to determine return eligibility based on product condition and policy requirements.

Order Cancellation

If you need to cancel an order, please contact Outivora™ as soon as possible.

Cancellation requests cannot always be guaranteed after an order has entered processing or shipping stages.

Customer Responsibility

Customers are responsible for providing accurate order information and following the return instructions provided by Outivora™.

Contact Information

For questions regarding returns, refunds, or order assistance, please contact Outivora™ customer support.